24-Hour Service Centre

Accelerating Success

Colliers Service Centre provides 24-hour maintenance and facility services to properties across Canada. The Colliers Service Centre allows tenants to make service requests with one easy email to service.centre@colliers.com or call to our 24-hour toll free line.

Each service request is entered into our online work order management system which is electronically dispatched to a qualified Colliers service technician to carry out through to completion.

How Does it Work?

Your request will be handled by a Colliers Service Centre Representative who is trained to obtain essential information to ensure a prompt and accurate response to your request. All service requests are entered into our work order database and details are electronically dispatched to a qualified service technician assigned to your property. Work orders remain active and are tracked by the Colliers Service Centre representatives through to completion.

When Should I Call?

Tenants may call the Colliers Service Centre to report both emergency and non-emergency maintenance services required within their suite or building common areas. When making a service request, please provide the following information:

• Building address, suite, floor, and desk number (if applicable)
• Your name and a contact phone number
• Your company name
• Detailed description of service required

What is the Response Time?

All service requests are assigned a priority before being sent electronically to a service technician. A technician will respond within 24 hours, however the time to complete the work may vary depending on the type of work and severity.

All urgent requests are handled immediately.

---

Service request categories and priorities may include but are not limited to:

EMERGENCY PRIORITY

• Leaks, floods, water damage
• Power outages
• Elevator entrapments
• Alarms, security

COMFORT PRIORITY

• Heating, ventilation and air conditioning repairs
• Temperature adjustments
• Indoor air quality issues
• Noise complaints
• Washroom repairs

MAINTENANCE PRIORITY

• Loss of Service (Utilities)
• Lighting repairs
• Access card programming
• Janitorial service

---

What is the Tenant Portal?

The Tenant Portal is a feature in the Colliers Work Order Management System that allows registered tenants at select properties to report and monitor requests in real time. Tenants may gain access to their properties’ Tenant Portal upon request. Contact the Service Centre to find out if your property has a tenant portal.

Benefits

• Customized Technology
  Our specifically developed work order management system provides the ability to instantly track and follow up on all service requests in real-time.

• Continued Service
  Our contingency plan includes redundancy to ensure the Service Centre will continue to operate in the event of a local business interruption or major disaster.

• Customer Focus
  From minor inconveniences to major emergencies, your service request will be handled professionally and efficiently.

---

*DISCLAIMER: Service subject to terms of your lease agreement. Please contact the 24-Hour Service Centre for more information.